Privacy Policy

Regulatory Compliance

This Privacy Policy is designed to comply with applicable federal and state privacy laws, including but not limited to:

• The Telephone Consumer Protection Act (TCPA)
• The CAN-SPAM Act
• Applicable state privacy laws (CCPA, CPRA, and others as applicable)
• RingCentral A2P 10DLC messaging requirements
• CTIA Messaging Principles and Best Practices

1. Information We Collect

We may collect the following categories of personal information from you:

1.1 Personal Identifiers

• Full name
• Phone number (including mobile number for SMS communications)
• Email address
• Mailing address and billing address

1.2 Property and Service Information

• Property address requiring restoration services
• Property details and condition information
• Insurance policy information (if applicable)
• Service history and project details

1.3 Communication Preferences

• Your explicit consent preferences for receiving SMS messages
• Your consent preferences for email and phone communications
• Opt-in and opt-out records
• Communication history and interactions

1.4 Payment and Financial Information

• Billing address
• Payment card information (processed securely through PCI-compliant third-party payment processors)
• Bank account information (for direct payments or insurance reimbursements)

1.5 Technical Information

• IP address
• Browser type and version
• Device information and operating system
• Cookies and similar tracking technologies
• Website usage data and analytics

2. How We Collect Your Information

We collect information through the following methods:

• Directly from you: When you fill out forms on our website, request a quote, schedule services, or communicate with us.
• Automatically: Through cookies, web beacons, and similar technologies when you visit our website.
• From third parties: Such as insurance companies, property management companies, or referral partners (with your consent where required).

3. How We Use Your Information

We use the personal information we collect for the following lawful purposes:

• Service Delivery: To provide, manage, and deliver restoration services, including scheduling, project management, and quality assurance.
• Communication: To communicate with you regarding your service requests, appointments, project updates, and follow-ups via SMS, email, phone, or mail.
• SMS Notifications: To send you SMS messages regarding service confirmations, reminders, updates, and related communications as described in our Terms of Service.
• Payment Processing: To process payments, manage billing, and handle insurance claims.
• Customer Support: To respond to your inquiries, complaints, and requests for assistance.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
• Business Operations: To improve our website, services, and customer experience through analytics and feedback.
• Marketing (with consent): To send promotional communications, only where you have provided explicit consent.

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal bases:

• Consent: You have given us explicit consent to process your information for specific purposes (e.g., SMS communications).
• Contract: Processing is necessary to fulfill our contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary to comply with a legal obligation.
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights and interests do not override those interests.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following limited and lawful circumstances:

5.1 Service Providers

We may share information with trusted third-party vendors and service providers who assist us in operating our business, such as:

• Payment processors (PCI-compliant)
• SMS and communication platform providers (e.g., RingCentral)
• IT support and cloud hosting services
• Insurance companies and adjusters
• Legal and accounting professionals

These parties are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

5.2 Legal Requirements

We may disclose information if required by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to:

• Comply with applicable laws and regulations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Important — SMS Consent and Third-Party Sharing

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. The phone number and SMS consent you provide to MegaForce Restoration LLC are used solely by us to communicate with you about your restoration services. We do not sell, rent, transfer, or share your SMS consent or phone number with any third parties, affiliates, or partners for their own marketing, promotional, or commercial purposes. Any sharing of phone numbers with service providers (such as our SMS platform provider, RingCentral) is strictly limited to the operational purpose of delivering messages on our behalf and is governed by contractual confidentiality obligations.

All other categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for their marketing or promotional purposes. We may use service providers acting on our behalf when necessary to deliver SMS messages. These providers may only process mobile information to perform services for MegaForce Restoration LLC and are not authorized to use it for their own marketing purposes.

6. SMS Communications and Your Rights

6.1 Opt-In Consent

By providing your mobile phone number and opting in to receive SMS messages, you provide explicit consent to receive text messages from MegaForce Restoration LLC. Consent to receive SMS messages is not a condition of purchasing any goods or services.

6.2 Types of SMS Messages

You may receive SMS messages related to:

• Service appointment confirmations and reminders
• Project status updates and notifications
• Follow-up communications after service completion
• Emergency service alerts (if applicable)
• Customer satisfaction surveys

6.3 Message Frequency and Rates

• Frequency: Message frequency varies based on your service needs and is typically 1-4 messages per month during active projects.
• Rates: Message and data rates may apply according to your mobile carrier's plan. MegaForce Restoration LLC is not responsible for carrier charges.
• Supported Carriers: Major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

6.4 Opt-Out Rights

You may opt out of SMS communications at any time by:

• Replying STOP to any SMS message you receive from us
• Contacting us directly using the information in Section 14

After opting out, you will receive a confirmation message, and we will cease sending SMS messages within the timeframe required by law (typically within 10 business days). You may opt back in at any time by following the instructions provided or contacting us.

6.5 Help and Support

For assistance with SMS communications, you may:

• Reply HELP to any SMS message
• Contact us using the information provided in Section 14

7. TCPA Compliance

MegaForce Restoration LLC fully complies with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all related regulations. Specifically:

• We obtain prior express written consent before sending marketing or informational SMS messages.
• We maintain records of consent, including the method, date, and time of consent.
• We honor opt-out requests promptly and maintain internal do-not-call lists.
• We do not use autodialers or artificial/prerecorded voice messages without proper consent.
• We provide clear identification of our business in all communications.

8. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication procedures
• Regular security assessments and monitoring
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including:

• To provide our services and maintain business records
• To comply with legal, accounting, and reporting obligations
• To resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal information, subject to legal exceptions.
• Right to Opt-Out: Opt out of marketing communications, including SMS and email.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to Know: Request information about how we collect, use, and share your personal information.
• Right to Data Portability: Request a copy of your data in a portable format, where applicable.

To exercise any of these rights, please contact us using the information provided in Section 14. We will respond to your request within the timeframe required by applicable law.

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Enhance your browsing experience
• Analyze website traffic and usage patterns
• Understand user behavior and preferences
• Improve our website functionality and content

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

12. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by MegaForce Restoration LLC. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have inadvertently collected information from a child under 18, please contact us immediately using the information in Section 14, and we will take steps to delete such information.

14. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy, our data practices, or your privacy rights, please contact us:

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or state Attorney General's office.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date
• Notify you via email or SMS if the changes are significant
• Obtain renewed consent where required by law

We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

© 2026 MegaForce Restoration LLC. All rights reserved.