
Find answers about our restoration process, warranties, timelines, and what to expect from start to finish. Can't find what you need? Reach out directly.
Roofing
How long does a re-roof take?
Most homes are 1-2 full crew days. Large or complex roofs (cut-ups, steep pitches, 40+ squares) can run 3-4 days. We do not leave a roof open overnight if weather is coming
Do you handle insurance claims?
Yes. We meet the adjuster on-site, document everything with drone photos, and bill the carrier directly. You pay your deductible, nothing else
What warranty do I get?
50-year material warranty on GAF systems (lifetime on most shingles), plus our 15-year workmanship warranty. Transferable to new owner once
Can you install in winter?
Asphalt shingles need 40°F for proper seal, but we do emergency repairs year-round and full re-roofs down to October in normal years. Metal installs any month
Will you replace rotted decking?
Yes, at cost — $85/sheet for OSB including labor. Most homes need 0-4 sheets. Written into the contract as an allowance
Siding
Hardie vs. vinyl — what's the real difference?
Hardie lasts longer (30+ years), won't burn, holds color better, but costs roughly 40% more installed. Vinyl is faster to install and easier to replace a damaged panel. Both get lifetime warranties now
Do I need new windows with new siding?
Only if the existing ones are failing. But it's the cheapest time to replace them — no extra trim or flashing labor since we're already there. We'll tell you honestly if yours have 10 years left
Can you re-side over existing?
Vinyl yes, Hardie no. We prefer full tear-off either way so we can inspect sheathing, re-wrap, re-flash. About 15% of homes show hidden moisture damage — better to find it now
How long does siding last?
Fiber cement 30-50 years. Insulated vinyl 25-40. Real cedar 20-30 with maintenance. All of our installs carry a 15-year workmanship warranty on top
Gutters
5" or 6" gutters?
6" handles roughly 40% more water and is what we recommend for most Connecticut homes. 5" only if the roof is small or the look matters (6" is noticeably bigger).
Do gutter guards actually work?
Guard systems such as LeafFilter are designed to reduce debris buildup and seasonal cleanouts while maintaining water flow when the entire drainage path is properly sized.
What colors are available?
32 standard colors are available, and custom RAL colors can also be ordered.
How often should gutters be cleaned?
Cleaning frequency depends on surrounding tree cover and debris load. Guard systems can help reduce the need for regular cleanouts.
Chimneys
Should I rebuild or just repoint?
Repointing (tuckpointing) works when mortar joints are cracked or crumbling but bricks are sound. If bricks are spalling, the chimney crown is failed, or the structure is leaning, a full rebuild is the only lasting fix. We assess both during our Level II inspection
What causes chimney leaks?
Most leaks come from failed crown cracks, missing or cracked flashing, or deteriorated mortar joints. We trace the water path with a camera inspection before proposing a fix — no guessing
Do you install chimney liners?
Yes. Stainless steel liners for wood, gas, and oil appliances. We size to manufacturer spec and local code. Includes a new cap and spark arrestor
How long does a chimney rebuild take?
A full rebuild from roofline to crown is typically 2-3 crew days. Crown-only or repointing jobs are usually 1 day. Masonry needs 24-48 hours to cure before we can expose it to rain
Decks
Wood or composite?
Composite (Trex, TimberTech) lasts 25+ years with no sanding, staining, or rot. Wood (pressure-treated or cedar) costs 30-40% less upfront but needs maintenance every 2-3 years. We'll tell you honestly which makes sense for your budget and how long you plan to stay in the home
Do I need a permit for a deck?
Yes, in virtually all Connecticut towns. Any deck over 30" above grade requires a building permit with footings inspected below frost line. We pull all permits and coordinate inspections
How long does a deck build take?
A typical 12x16 deck is 3-5 crew days from footing dig to final railing. Larger or multi-level decks with built-in benches, lighting, or custom patterns run 1-2 weeks
Can you fix my existing deck?
Yes, if the framing is sound. We replace rotten boards, upgrade railings to code, reinforce ledger connections, and can add stairs or landings. If joists or the ledger are rotted, we'll tell you it's cheaper to rebuild
Railings
Aluminum or composite railing?
Aluminum is lighter, rust-proof, and cheaper — great for most decks and porches. Composite (Trex-style) matches your deck boards for a unified look and costs more. Wood is traditional but needs yearly maintenance. Cable and glass are premium options for modern homes
What height do I need?
Connecticut code requires 36" for residential decks and porches, 42" for commercial or where the drop exceeds 6 feet. Stair railings must be 34-38" measured from the nosing. We build to code minimum or higher if you prefer
Can you replace just the balusters?
Yes, if the posts and top rail are solid. We swap wood balusters for aluminum or composite, upgrade to cable infill, or change the entire top rail. Usually a 1-day job for a standard staircase
Do railings need to be permitted?
Yes, in most Connecticut towns any railing replacement on a deck or stair requires a building permit to verify post anchoring, baluster spacing, and height compliance. We handle the permit and inspection
Interior Repairs
Can you match my existing ceiling texture?
Yes. We sample the existing texture before any work and match it with the same technique — knockdown, orange peel, skip trowel, or smooth. Most patches are invisible after painting
Do you handle painting too?
Full interior and exterior painting with color consultation included. We use premium paints (Benjamin Moore, Sherwin-Williams) and proper prep — patch, sand, prime, two coats
How do you handle water damage repairs?
We find and fix the source first (roof, plumbing, or flashing), then dry the area with commercial dehumidifiers, remove damaged drywall and insulation, treat for mold if needed, and rebuild — all in one contract
How long do interior repairs take?
A single room drywall patch and repaint is 2-3 days (including mud drying time). Multi-room water damage restoration runs 1-2 weeks. We contain dust with zip-walls and negative air so you can live in the house

PHONE
(203) 612-5489LOCATION
Waterbury, CT – Serving All of Connecticut
HOURS
Mon-Fri 7am-6pm · Emergency: 24/7